Refund Policy
We want you to be completely satisfied with your EzzyPass experience. Here's our comprehensive refund policy.
Refund Policy Overview
At EzzyPass, we understand that plans can change. Our refund policy is designed to be fair and flexible, ensuring you can get your money back when circumstances are beyond your control.
This policy applies to all purchases made through the EzzyPass platform, including event tickets, hangout reservations, and any additional services.
Refund Categories
Event Tickets
- • 48+ hours before event: Full refund minus processing fees
- • 24-48 hours before: 75% refund
- • Less than 24 hours: 50% refund
- • Event cancelled: 100% refund
Hangout Reservations
- • 24+ hours before: Full refund minus processing fees
- • 6-24 hours before: 50% refund
- • Less than 6 hours: No refund (host compensation)
- • Host cancellation: 100% refund + credit
Premium Services
- • Subscription services: Cancel anytime, refund unused portion
- • Premium features: 7-day money-back guarantee
- • Add-on services: Varies by service provider
- • Gift purchases: Full refund if unused
Special Circumstances
- • Emergency situations: Case-by-case review
- • Technical issues: Full refund if our fault
- • Weather cancellations: 100% refund or reschedule
- • Health emergencies: Full refund with documentation
How to Request a Refund
Submit Request
Open the EzzyPass app and go to "My Bookings" to find your purchase and tap "Request Refund"
Provide Details
Fill out the refund form with your reason and any supporting documentation
Get Processed
We'll review your request within 2-3 business days and process approved refunds
Refund Processing Times
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit/Debit Card | 3-5 business days | Depends on your bank's processing time |
| Digital Wallet (PayPal, Apple Pay) | 1-3 business days | Usually instant for PayPal |
| Bank Transfer | 3-7 business days | International transfers may take longer |
| EzzyPass Credit | Instant | Can be used immediately for future purchases |
Fees and Processing Charges
No Refund Fees
- • Event organizer cancellations
- • Technical issues on our end
- • Weather-related cancellations
- • Emergency medical situations
- • Venue safety concerns
Processing Fees Apply
- • Standard user-initiated cancellations: 2.9% + $0.30
- • Same-day cancellations: 5% + $0.50
- • Premium event refunds: 3.5% + $0.50
- • International transactions: Additional 1.5%
- • Chargeback disputes: $15 fee
Non-Refundable Items
Services
- • Processing and convenience fees
- • Completed service deliveries
- • Digital downloads or content
- • Consultation services already provided
Circumstances
- • No-show without prior notice
- • Violation of terms of service
- • Fraudulent purchases
- • Third-party vendor policies
Special Situations & Exceptions
Travel-Related Cancellations
If you cannot attend due to travel restrictions, flight cancellations, or other travel-related issues, we offer enhanced flexibility:
- • Full refund with documentation (flight cancellation, visa denial, etc.)
- • Option to transfer ticket to another person
- • Credit toward future events valid for 12 months
Group Bookings
Special considerations apply to group bookings (5+ people):
- • Partial refunds available if some members cannot attend
- • Enhanced cancellation terms up to 7 days before event
- • Option to split group and receive partial refunds
- • Group organizer can manage individual cancellations
Dispute Resolution
If you disagree with a refund decision or need to appeal, we have a fair dispute resolution process:
Level 1: Customer Support
Contact our support team to discuss your situation
Level 2: Supervisor Review
Request escalation to a senior support representative
Level 3: Management Review
Final review by our customer experience management team